Returns & Refunds
Our Return and Replacement Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Replacement Policy at any time.
When the product is incorrect from the one that the customer ordered or when the item is damaged, the customer has to send photos or a video within 48 hours after delivery that shows the item is incorrect or DOA (Dead On Arrival).
In this case, we will reship a new item and the customer shall return the product. The Replacement will be made at our sole discretion.
The customer can return it within 30 days of order receipt by customers for all products. We will ask the customer to send the product back to our office (the full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees.
In case, our customer support team accepts the return of your product.
The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
All customers must contact islamicpartystore.com for approval before sending or returning any item to us.
islamicpartystore.com will not be responsible for the returned item without prior notification to islamicpartystore.com.
Note: islamicpartystore.com reserves the right to any changes to the return policy. Any changes will be updated on our website.
Any sale or promotional items that are sold are non-refundable and non-exchangeable.
For any returns and refunds related issues you can contact us through our email: firstname.lastname@example.org.
METHODS OF PAYMENT AND REFUND
For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order.
The complete refund process normally takes about 15-30 working days from the date of confirmation of the refund.